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Other working titles: None

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A tool for information intake. Should be supportive of service delivery.

User

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Need

To complete a step, typically a starting point, in their journey to accessing a service online.

Success

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Criteria

The form is easy to fill out and on its own, provides enough context; cannot be just a set of fields. Must have clearly defined ownership of what happens to the data collected.

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Collection name: None

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Instances

Dozens, potentially hundreds

Ownership

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One department

Relationships

Sections

  • “Part Of” – this links to the parent Step-by-Step Process Overview (if appropriate)

  • Header (required)

  • Description – very short, reused on cards linking to this page (required)

  • Form body (required)

    • Input fields (required)

    • Context – text that provides additional details about the fileds and their purpose (required)

  • Confirmation page – a “thank you” page to confirm successful submission, can summarize next steps (required)