Other working titles: None
Definition: A tool for information intake. Should be supportive of service delivery.
User need: To complete a step, typically a starting point, in their journey to accessing a service online.
Success criteria: The form is easy to fill out and on its own, provides enough context; cannot be just a set of fields. Must have clearly defined ownership of what happens to the data collected.
Collection name: None
Examples:
Estimated # of instances: Dozens, potentially hundreds
Ownership: Typically one department, but can be multiple