Other working titles: Transaction, step
This page type provides in-depth details for a specific step in a Step-by-Step Process Overview.Use this page type to guide users through a single engagement with Travis County. Every piece of content on a Detailed Step must move the user forward in achieving a task as part of a larger process.
User Need | To find out what they need to do to make progress towards a service, and how to do it. |
|---|---|
Success Criteria | Must be actionable and tell the user exactly what to do. If additional non-actionable instructions are needed, create an Info Page. When generating content for this page type, consider drafting language that offers readers a simple task-like structure. |
Audience | |
Collection Name | None, but can be part of Step-by-Step Process Overview |
Examples | |
Estimated # of Instances | Potentially hundreds |
Ownership | One department |
Relationships |
|
Sections
Part Of (automatically links to Step-by-Step Process Overview parent)
Page Header (required)
Status (an embedded Alert, required if there’s a disruption to the service)
Description (required)
Table of Content (in-page navigation automatically pulled from h2 headers)
Need to Know (required)
Requirements (required)
Eligibility (required)
What to Do (required, can link to supplemental Info Page & Form & Portal)
Estimated Timeline (if appropriate)
Estimated Cost (if appropriate)
Location(s) (required, can link to Location)
Resources (if appropriate, links to additional relevant Resource)
Department(s) (required, links to owning Public Body)
Contact (required, can link to Contact Us, social media, or feedback Form)
Tаg(s) (required)
Related (automatically links to other relevant articles with the same tags)
Last Updated (automatic)
Template
Request This Page Type
To add a new Detailed Step page to TCTX:
Download this page type template: https://tc365.sharepoint.com/:w:/s/tc365-webteam-InformationTechnologyService/EeB4xIUTvi1Og-XLTRidchwBQ6Ilcld39pN3unzji6WdsQ?e=LdgBNS&download=1 (downloads automatically)
Fill out the template. Please don’t skip over required sections. Refer to the guidelines in the template and on this page to help you.
When finished, email the filled-out template to webteam@traviscountytx.gov. Please thoroughly review the content before submitting.
We will review your request and reach out within 2 business days to talk about next steps.
If you’re working on a complex services with multiple steps and a dedicated Step-by-Step Process Overview page, repeat this process for each step of the process. Submit one filled-out Detailed Step template per step.