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User Need

To get the information necessary to make progress towards a service, or information about a service.

Success Criteria

In most cases, this page should propel the user’s journey to access a service, but can also provide standalone information.

Audience

Service Seeker

Collection Name

None, but can be part of Step-by-Step Process Overview

Examples

Estimated # of Instances

Potentially hundreds

Ownership

One department

Relationships

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