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Key

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Other working titles: None

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Non-actionable page that hosts relevant and contextual information.

User

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Need

To get the information necessary to make progress towards a service, or information about a service.

Success

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Criteria

In most cases, this page should propel the user’s journey to access a service, but can also provide standalone information.

Audience

Service Seeker

Collection

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Name

None, but can be part of Step-by-Step Process Overview

Examples

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Instances

  • Potentially hundreds

Ownership

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  • One department

Relationships

Sections

  • “Part Of” – this links to the parent Step-by-Step Process Overview (if appropriate)

  • Header (required)

  • Description – very short, reused on cards linking to this page (required)

  • Need to Know – a summary of the most important details (required)

    • Requirements / Eligibility – who and how qualifies for this service (required)

  • Body – detailed yet concise information (required)

  • Image – a supplemental way to support the content of the article, cannot communicate key information, must have alt text (if appropriate)

  • Dashboard – present relevant data data (if appropriate)

  • Resources – additional documents relevant to the topic (if appropriate)

    • Link(s) to relevant ​Resource (if appropriate)

  • Owner(s) – the department(s) involved in the process (required)

  • Contact (required)

  • Related – links to other relevant articles on TCTX (automatic via tags)

  • Date Modified (automatic)

  • Tаg(s) (required)