Other working titles: Transaction, step
This page provides details of one step in a larger process. A simple task-like structure.
User Need | To find out what they need to do to make progress towards a service, and how to do it. |
|---|---|
Success Criteria | Must be actionable and tell the user exactly what to do. If additional non-actionable instructions are needed, create an Info Page. |
Audience | |
Collection Name | None, but can be part of Step-by-Step Process Overview |
Examples | |
Estimated # of Instances | Potentially hundreds |
Ownership | One department |
Relationships |
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Sections
Part Of (automatically links to Step-by-Step Process Overview parent)
Status (an embedded Alert, required if there’s a disruption to the service)
Page Header (required)
Description (required)
Table of Content (in-page navigation automatically pulled from h2 headers)
Need to Know (required)
Requirements (required)
Eligibility (required)
What to Do (required, can link to supplemental Info Page & Form & Portal)
Estimated Timeline (if appropriate)
Estimated Cost (if appropriate)
Location(s) (required, can link to Location)
Resources (if appropriate, links to additional relevant Resource)
Department(s) (required, links to owning Public Body)
Contact (required, can link to Contact Us, social media, or feedback Form)
Tаg(s) (required)
Related (automatically links to other relevant articles with the same tags)
Last Updated (automatic)
Template
