Other working titles: Transaction, step
Use this page to provide details of one step in a larger process. A simple task-like structure.
User Need | To find out what they need to do to make progress towards a service, and how to do it. |
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Success Criteria | Must be actionable and tell the user exactly what to do. |
Audience | |
Collection Name | None, but can be part of Step-by-Step Process Overview |
Examples | |
Estimated # of Instances |
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Ownership | One department |
Relationships |
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Sections
“Part Of” – this links to the parent Step-by-Step Process Overview (required)
Status – and embedded Alert if there’s a disruption to the service (if appropriate)
Header (required)
Description – very short, reused on cards linking to this page (required)
Need to Know – a summary of the most important details (required)
Requirements / Eligibility – who and how qualifies for this service (required)
What to Do – an explanation of what the user needs to do to accomplish their goal (required)
Location (required)
Link(s) to Location (if appropriate)
Estimated timeline (if appropriate)
Estimated cost (if appropriate)
Resources – additional documents relevant to the topic (if appropriate)
Link(s) to relevant Resource (if appropriate)
Owner(s) – the department(s) involved in the process (required)
Link(s) to Public Body Landing Page (if appropriate)
Contact (required)
Link(s) to Contact Us (if appropriate)
Related – links to other relevant articles on TCTX (automatic via tags)
Date Modified (automatic)
Tаg(s) (required)