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Other working titles: Stepper, process overview, service stepper

This page type is a high-level outline of important steps or activities a person needs to complete to access a Travis County service.

Most services are more complex than a single step. Use this page type to summarize the whole journey in a chronological order, start to finish, even if it may span over several months.

User Need

To see what they can expect as part of a bigger process, especially around timeline, total cost, and number of steps they may need to take. To be used as a reference point throughout the process.

Success Criteria

This page must only provide a birds-eye view of a complex service. It should not dive into details.
If an individual step requires deeper context or details, consider linking to a separate Detailed Step , or Info Page where possible.

Audience

Service Seeker

Collection Name

Process Overviews cannot be a part of a Collection. But they may be linked to a specificTopic.  

Examples

Estimated # of Instances

Dozens

Ownership

Multiple departments, each owning individual steps

Relationships

Parent to Detailed Step, Info Page, Form

Sections

  • Part of (if the process is part of a larger Topic)

  • Page Header (required)

  • Description (required)

  • Status (automatically pulled from child Detailed Step)

  • Table of Content (in-page navigation automatically pulled from h2 headers)

  • Need to Know (required)

    • Requirements (required)

    • Eligibility (required)

  • Process Step-by-Step (required)

    • Name of Each Step (required)

    • Summary of Each Step (required)

    • Links to More Materials (as appropriate, can link to Detailed Step & Info Page & Form & Portal)

    • Estimated Timeline (required)

    • Cost (required)

  • Resources (if appropriate, links to additional relevant Resource)

  • Department(s) (required, links to owning Public Body)

  • Contact (as appropriate, can link to Contact Us, social media, or feedback Form)

  • Tаg(s) (required)

  • Related (automatically links to other relevant articles with the same tags)

  • Last Updated (automatic)

Template

Request This Page Type

To add a new Step-by-Step Process Overview page to TCTX:

  1. Download this page type template by clicking this link: https://tc365.sharepoint.com/:w:/s/tc365-webteam-InformationTechnologyService/EeIEiUOQrHlFsw3-gNZ_yncBzs5k8agcS-ytja03SeHGeQ?e=GGe7Zv&download=1

  2. Fill out the template. Please don’t skip over required sections. Refer to the guidelines in the template and on this page to help you.

  3. When finished, email the filled-out template to webteam@traviscountytx.gov. Please thoroughly review the content before submitting.

  4. We will review your request and reach out within 2 business days to talk about next steps.

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