Other working titles: Transaction, step
Use this page to provide details of one step in a larger process. A simple task-like structure.
User Need | To find out what they need to do to make progress towards a service, and how to do it. |
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Success Criteria | Must be actionable and tell the user exactly what to do. |
Audience | |
Collection Name | None, but can be part of Step-by-Step Process Overview |
Examples | |
Estimated # of Instances | Potentially hundreds |
Ownership | One department |
Relationships |
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Sections
“Part Of” – this links to the parent Step-by-Step Process Overview (required)
Status – and embedded Alert if there’s a disruption to the service (if appropriate)
Header (required)
Description – very short, reused on cards linking to this page (required)
Table of Content – navigational element for the page (automatically pulled from h2 headers)
Need to Know – a summary of the most important details (required)
Requirements / Eligibility – who and how qualifies for this service (required)
What to Do – an explanation of what the user needs to do to accomplish their goal (required)
Location(s) (required)
Link(s) to Location (if appropriate)
Estimated timeline (if appropriate)
Estimated cost (if appropriate)
Resources – additional documents relevant to the topic (if appropriate)
Link(s) to relevant Resource (if appropriate)
Owner(s) – the department(s) involved in the process (required)
Link(s) to Public Body Landing Page (if appropriate)
Contact (required)
Link(s) to Contact Us (if appropriate)
Link(s) to social media of owner(s) (if appropriate)
Link to a feedback Form (required)
Related – links to other relevant articles on TCTX for contextual navigation (automatic via tags)
Date Modified (automatic)
Tаg(s) (required)