Other working titles: Transaction, step
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This page type provides in-depth details for a specific step in a Step-by-Step Process Overview. Use this page |
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type to guide users through a single engagement with Travis County. Every piece of content on a Detailed Step must move the user forward in achieving a task as part of a larger process. |
User Need | To find out what they need to do to make progress towards a service, and how to do it. |
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Success Criteria | Must be actionable and tell the user exactly what to do. If additional non-actionable information is needed to add context or educate, create an Info Page. When generating content for this page type, consider drafting language that offers readers a simple task-like structure. |
Audience | |
Collection Name | None, but can be part of Step-by-Step Process Overview |
Examples | |
Estimated # of Instances | Potentially hundreds |
Ownership | One department |
Relationships |
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Sections
...
* indicates required sections
Service*
(Links to Step-by-Step Process Overview
...
parent)
Title*
...
Description*
Status
(An embedded Alert, required if there’s a disruption to the service
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)
...
Header (required)
...
Description – very short, reused on cards linking to this page (required)
Table of Contents
(In-page navigation automatically pulled from h2 headers)
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Important to Know
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Requirements / Eligibility – who and how qualifies for this service (required)
What to Do – an explanation of what the user needs to do to accomplish their goal (required)
...
...
)
Location(
...
s)*
...
(
...
Can link to Location
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)
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Estimated timeline (if appropriate)
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Estimated cost (if appropriate)
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Resources – additional documents relevant to the topic (if appropriate)
Link(s) to relevant Resource (if appropriate)
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Owner(s) – the department(s) involved in the process (required)
Link(s) to Public Body Landing Page (if appropriate)
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Contact (required)
Link(s) to Contact Us (if appropriate)
...
Related – links to other relevant articles on TCTX for contextual navigation (automatic via tags)
...
Date Modified (automatic)
Resources
(If appropriate, links to additional relevant Resource)
Department(s)*
(Links to owning Public Body)
Contact*
Tаg(s)*
Related
(Automatically links to other relevant articles with the same tags)
Last Updated*
(Automatic)
Template
Request This Page Type
To add a new Detailed Step page to TCTX:
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If you’re working on a complex services with multiple steps and a dedicated Step-by-Step Process Overview page, repeat this process for each step of the process. Submit one filled-out Detailed Step template per step.