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Other working titles: Stepper, process overview, service stepper

Excerpt

This page type is a high-level outline of important steps or activities a person needs to complete to access a Travis County service.

Most services are more complex than a single step. Use this page type to summarize the whole journey in a chronological order, start to finish, even if it may span over several months.

Other working titles: Stepper, process overview, service stepper

User Need

To see what they can expect as part of a bigger process, especially around timeline, total cost, and number of steps they may need to take. To be used as a reference point throughout the process.

Success Criteria

This page must only provide a birds-eye view of a complex service. It should not dive into details.
If an individual step requires deeper context or details, consider linking to a separate Detailed Step , or Info Page where possible.

Audience

Service Seeker

Collection Name

Process Overviews cannot be a part of a Collection. But they may be linked to a specificTopic.  

Examples

Estimated # of Instances

Dozens

Ownership

Multiple departments, each owning individual steps

Relationships

Parent to Detailed Step, Info Page, Form

Sections

Part of (if

* indicates required sections

  • Topic

    • (If the process is part of a larger Topic)

  • Page Header (required)Title*

  • Description (required)*

  • Status

    • (

    automatically

  • Table of Content Contents

    • (

    in

    • In-page navigation automatically pulled from h2 headers)

  • Need Important to Know(required)

  • Requirements (required)

    • Eligibility (required)

    *

    • Eligibility*

    • Timeline*

    • Cost*

  • Required Documents*

  • Process Step-by-Step (required)*

    • Name of Each Step (required)*

    • Summary of Each Step (required)*

    • Links to More Materials

      • (

      as Estimated Timeline (required)

  • Resources

  • Cost (required)

    • Resources (if

    • (If appropriate, links to additional relevant Resource)

  • Department(s)*

    • (

    required, links

  • Contact

    • (

    as

    • As appropriate, can link to Contact

    Us

    • , social media, or feedback Form)

  • Tаg(s)(required)*

  • Related

    • (

    automatically

    • Automatically links to other relevant articles with the same tags)

  • Last Updated*

    • (

    automatic

    • Automatic)

Template

Image Removed02Step-by-Step.pngImage Added

Request This Page Type

Fill out this form to make a request to To add a new Step-by-Step Process Overview page to TCTX:

Panel
bgColor#DEEBFF

  1. Download this page type template: https://tc365.sharepoint.com/:w:/s/tc365-webteam-InformationTechnologyService/EeIEiUOQrHlFsw3-gNZ_yncBzs5k8agcS-ytja03SeHGeQ?e=GGe7Zv&download=1 (downloads automatically)

  2. Fill out the template. Please don’t skip over required sections. Refer to the guidelines

above

  1. in the template and on this page to help you.

  2. When finished, email the filled-out template to webteam@traviscountytx.gov. Please thoroughly review the content before submitting.

If the form isn't working properly, you can launch it in a new tab.

https://traviscountytx.jotform.com/233117513482047If you’re not seeing a blue “Submit Page Request” button, move your cursor in the form and scroll down. You have to press this button and submit the form to make sure we receive your request

  1. We will review your request and reach out within 2 business days to talk about next steps.

If you want to add a Step-by-Step Process Overview page for multiple services, repeat this process for each services. Submit one filled-out template per service.