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Other working titles: Transaction, step

Excerpt

This page type provides in-depth details for a specific step in a Step-by-Step Process Overview.

Use this page type to guide users through a single engagement with Travis County. Every piece of content on a Detailed Step must move the user forward in achieving a task as part of a larger process.

User Need

To find out what they need to do to make progress towards a service, and how to do it.

Success Criteria

Must be actionable and tell the user exactly what to do. If additional non-actionable instructions are neededinformation is needed to add context or educate, create an Info Page.

When generating content for this page type, consider drafting language that offers readers a simple task-like structure.

Audience

Service Seeker

Collection Name

None, but can be part of Step-by-Step Process Overview

Examples

Estimated # of Instances

Potentially hundreds

Ownership

One department

Relationships

Sections

* indicates required sections

  • Service*

  • Title*

  • Description*

  • Status

    • (An embedded Alert, required if there’s a disruption to the service)

  • Table of Contents

    • (In-page navigation automatically pulled from h2 headers)

  • Important to Know*

    • Eligibility*

    • Timeline*

    • Cost

  • Required Documents*

  • What to Do*

  • Location(s)*

  • Resources

    • (If appropriate, links to additional relevant Resource)

  • Department(s)*

  • Contact*

  • Tаg(s)*

  • Related

    • (Automatically links to other relevant articles with the same tags)

  • Last Updated*

    • (Automatic)

Template

03DetailedStep.png

Request This Page Type

To add a new Detailed Step page to TCTX:

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  1. Download this page type template: https://tc365.sharepoint.com/:w:/s/tc365-webteam-InformationTechnologyService/EeB4xIUTvi1Og-XLTRidchwBQ6Ilcld39pN3unzji6WdsQ?e=LdgBNS&download=1 (downloads automatically)

  2. Fill out the template. Please don’t skip over required sections. Refer to the guidelines in the template and on this page to help you.

  3. When finished, email the filled-out template to webteam@traviscountytx.gov. Please thoroughly review the content before submitting.

  4. We will review your request and reach out within 2 business days to talk about next steps.

If you’re working on a complex services with multiple steps and a dedicated Step-by-Step Process Overview page, repeat this process for each step of the process. Submit one filled-out Detailed Step template per step.