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Other working titles: Transaction, step
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Definition: The details of one step in a larger process. A simple task-like structure.
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This page type provides in-depth details for a specific step in a Step-by-Step Process Overview. Use this page type to guide users through a single engagement with Travis County. Every piece of content on a Detailed Step must move the user forward in achieving a task as part of a larger process. |
User Need | To find out what they need to do to make progress towards a service, and how to do it. |
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Success |
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Criteria | Must be actionable and tell the user exactly what to do. If additional non-actionable information is needed to add context or educate, create an Info Page. When generating content for this page type, consider drafting language that offers readers a simple task-like structure. |
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Audience | |
Collection |
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Name | None, but can be part of Step-by-Step Process Overview |
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Examples |
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Instances | Potentially hundreds |
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Ownership |
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One department | |
Relationships |
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Sections
* indicates required sections
Service*
(Links to Step-by-Step Process Overview parent)
Title*
Description*
Status
(An embedded Alert, required if there’s a disruption to the service)
Table of Contents
(In-page navigation automatically pulled from h2 headers)
Important to Know*
Eligibility*
Timeline*
Cost
Required Documents*
What to Do*
Location(s)*
(Can link to Location)
Resources
(If appropriate, links to additional relevant Resource)
Department(s)*
(Links to owning Public Body)
Contact*
Tаg(s)*
Related
(Automatically links to other relevant articles with the same tags)
Last Updated*
(Automatic)
Template
Request This Page Type
To add a new Detailed Step page to TCTX:
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If you’re working on a complex services with multiple steps and a dedicated Step-by-Step Process Overview page, repeat this process for each step of the process. Submit one filled-out Detailed Step template per step.