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User Need | To get the information necessary to make progress towards a service, or information about a service. |
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Success Criteria | In most cases, this page should propel the user’s journey to access a service, but can also provide standalone information. |
Audience | |
Collection Name | None, but can be part of Step-by-Step Process Overview |
Examples | |
Estimated # of Instances | Potentially hundreds |
Ownership | One department |
Relationships |
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Sections
“Part Of” – this links to the parent Step-by-Step Process Overview (if appropriate)
Header (required)
Description – very short, reused on cards linking to this page (required)
Table of Content – navigational element for the page (automatically pulled from h2 headers)
Need to Know – a summary of the most important details (required)
Requirements / Eligibility – who and how qualifies for this service (required)
Body – detailed yet concise information (required)
Image – a supplemental way to support the content of the article, cannot communicate key information, must have alt text (if appropriate)
Dashboard – present relevant data data (if appropriate)
Link(s) to Dashboard (if appropriate)
Resources – additional documents relevant to the topic (if appropriate)
Link(s) to relevant Resource (if appropriate)
Owner(s) – the department(s) involved in the process (required)
Link(s) to Public Body Landing Page (if appropriate)
Contact (required)
Link(s) to Contact Us (if appropriate)
Link(s) to social media of owner(s) (if appropriate)
Link to a feedback Form (required)
Related – links to other relevant articles on TCTX for contextual navigation (automatic via tags)
Date Modified (automatic)
Tаg(s) (required)
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