Other working titles: Stepper, process overview, service stepper
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This page type is a high-level outline of important steps or activities a person needs to complete to access a Travis County service. Most services are more complex than a single step. Use this page type to summarize the whole journey in a chronological order, start to finish, even if it may span over several months. |
User Need | To see what they can expect as part of a bigger process, especially around timeline, total cost, and number of steps they may need to take. To be used as a reference point throughout the process. |
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Success Criteria | This page must only provide a birds-eye view of a complex service. It should not dive into details. |
Audience | |
Collection Name | Process Overviews cannot be a part of a Collection. But they may be linked to a specificTopic. |
Examples | |
Estimated # of Instances | Dozens |
Ownership | Multiple departments, each owning individual steps |
Relationships | Parent to Detailed Step, Info Page, Form |
Sections
Part of (if the process is part of a larger Topic)
Page Header (required)
Description (required)
Status (automatically pulled from child Detailed Step)
Table of Content (in-page navigation automatically pulled from h2 headers)
Need to Know (required)
Requirements (required)
Eligibility (required)
Process Step-by-Step (required)
Name of Each Step (required)
Summary of Each Step (required)
Links to More Materials (as appropriate, can link to Detailed Step & Info Page & Form & Portal)
Estimated Timeline (required)
Cost (required)
Resources (if appropriate, links to additional relevant Resource)
Department(s) (required, links to owning Public Body)
Contact (as appropriate, can link to Contact Us, social media, or feedback Form)
Tаg(s) (required)
Related (automatically links to other relevant articles with the same tags)
Last Updated (automatic)
Template
Request This Page Type
Fill out this form to make a request to To add a new Step-by-Step Process Overview page to TCTX:
Download this template: https://tc365.sharepoint.com/:w:/s/tc365-webteam-InformationTechnologyService/EeIEiUOQrHlFsw3-gNZ_yncBzs5k8agcS-ytja03SeHGeQ?e=13WdEZ
Fill out the template. Please don’t skip over required sections. Refer to the guidelines
in the template and on this page to help you.
When finished, email the filled-out template to webteam@traviscountytx.gov. Please thoroughly review the content before submitting.
If the form isn't working properly, you can launch it in a new tab.
https://traviscountytx.jotform.com/233117513482047If you’re not seeing a blue “Submit Page Request” button, move your cursor in the form and scroll down. You have to press this button and submit the form to make sure we receive your requestWe will review your request and reach out within 2 business days to talk about next steps.