Other working titles: Transaction, step
This page type provides supplemental in-depth details of for a single specific step . Remember, a Detailed Step is part of a larger process.Use for guiding in a Step-by-Step Process Overview.
Use this page type to guide users through a single interaction or exchange engagement with Travis County. Every piece of content on a Detailed Step must move the user forward in achieving a task as part of a larger process.
User Need | To find out what they need to do to make progress towards a service, and how to do it. |
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Success Criteria | Must be actionable and tell the user exactly what to do. If additional non-actionable instructions are needed, create an Info Page. When generating content for this page type, consider drafting language that offers readers a simple task-like structure. |
Audience | |
Collection Name | None, but can be part of Step-by-Step Process Overview |
Examples | |
Estimated # of Instances | Potentially hundreds |
Ownership | One department |
Relationships |
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Sections
Part Of (automatically links to Step-by-Step Process Overview parent)
Status (an embedded Alert, required if there’s a disruption to the service)
Page Header (required)
Description (required)
Table of Content (in-page navigation automatically pulled from h2 headers)
Need to Know (required)
Requirements (required)
Eligibility (required)
What to Do (required, can link to supplemental Info Page & Form & Portal)
Estimated Timeline (if appropriate)
Estimated Cost (if appropriate)
Location(s) (required, can link to Location)
Resources (if appropriate, links to additional relevant Resource)
Department(s) (required, links to owning Public Body)
Contact (required, can link to Contact Us, social media, or feedback Form)
Tаg(s) (required)
Related (automatically links to other relevant articles with the same tags)
Last Updated (automatic)
Template
