Other working titles: Transaction, step
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This page
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provides details of one step in a larger process. A simple task-like structure.
User Need | To find out what they need to do to make progress towards a service, and how to do it. |
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Success Criteria | Must be actionable and tell the user exactly what to do. If additional non-actionable instructions are needed, create an Info Page. |
Audience | |
Collection Name | None, but can be part of Step-by-Step Process Overview |
Examples | |
Estimated # of Instances | Potentially hundreds |
Ownership | One department |
Relationships |
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Sections
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Part Of (automatically links to
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parent)
Status
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(an embedded Alert, required if there’s a disruption to the service
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)
Page Header (required)
Description
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(required)
Table of Content
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(in-page navigation automatically pulled from h2 headers)
Need to Know
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(required)
Requirements
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(required)
Eligibility (required)
What to Do
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, can link to Location
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)
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Estimated timeline (if appropriate)
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Estimated cost (if appropriate)
Resources
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(if appropriate
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Link(s) to relevant Resource (if appropriate)
Owner(s) – the department(s) involved in the process (required)
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, links to additional relevant Resource)
Department(s) (required, links to owning Public Body)
Contact (required
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Link(s) to social media of owner(s) (if appropriate)
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, can link to Contact Us
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, social media, or feedback Form)
Tаg(s) (required)
Related
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(automatically links to other relevant articles
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with the same tags)
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Last Updated (automatic)
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Template
