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Other working titles: None

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A non-actionable page that hosts relevant and contextual information.

User Need

To get the information necessary to make progress towards a service, or get information about a service.

Success Criteria

In most cases, this page should propel the user’s journey to access a service, but can also provide standalone information.

Audience

Service Seeker

Collection Name

None, but can be part of Step-by-Step Process Overview

Examples

Estimated # of Instances

Potentially hundreds

Ownership

One department

Relationships

Sections

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  • Part Of (automatically links to

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  • parent)

  • Page Header (required)

  • Description

...

  • (required)

  • Table of Content

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  • (in-page navigation automatically pulled from h2 headers)

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Need to Know – a summary of the most important details (required)

  • Requirements / Eligibility – who and how qualifies for this service (required)

  • Body

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  • (required

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  • )

  • Image

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  • (if appropriate)

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  • Data (if appropriate

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  • )

  • Resources

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  • (if appropriate

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  • Link(s) to relevant ​Resource (if appropriate)

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  • , links to additional relevant Resource)

  • Department(s)

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  • (

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  • required, links to owning Public Body)

  • Contact (required

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  • , social media, or feedback Form)

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  • Tаg(s)

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  • (

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  • required)

  • Related

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  • (automatically links to other relevant articles

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  • with the same tags)

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  • Last Updated (automatic)

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Template

Image Added