Other working titles: None
Definition: Non-actionable page that hosts relevant and contextual information.
User need: To get the information necessary to make progress towards a service, or information about a service.
Success criteria: In most cases, this page should propel the user’s journey to access a service, but can also provide standalone information.
Collection name: None, but can be part of Step-by-Step Process Overview
Examples:
Estimated # of instances: Potentially hundreds
Ownership: One department