Other working titles: Transaction, step
Definition: The details of one step in a larger process. A simple task-like structure.
User need: To find out what they need to do to make progress towards a service, and how to do it.
Success criteria: Must be actionable and tell the user exactly what to do.
Collection name: None, but can be part of Step-by-Step Process Overview
Examples:
Estimated # of instances: Potentially hundreds
Ownership: One department