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There are many benefits to using plain language in communication, especially when it comes to addressing comprehension. Additionally, the implementation of plain language practices contributes to increased efficiency and effectiveness in communication. This, in turn, reduces the time and resources required to clarify or explain complex information.
Key principles
Successful Drafting successful plain language communications at Travis County rests on the following three key principles designed to ensure clarity and accessibility:
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By adopting this approach, Travis County aims to strike a balance that respects the specific requirements of specialized audiences while upholding the broader principles of clear and accessible communication. This strategy aligns with a commitment to transparency, inclusivity, and improved effectiveness of published content.
Examples
Please review the examples below and study how adjusting language can help deliver more effective messaging while keeping language meant for specialized audiences.
Non-plain language | Plain language | What changed |
|---|---|---|
Pursuant to Section 4.2.1 of the County Zoning Ordinance, an application for a new construction project must be accompanied by all required supporting documents and must include the necessary variances. Failure to comply with these requirements may result in the application being denied or postponed. | To start a new construction project, follow Section 4.2.1 of the County Zoning Ordinance. Include all needed documents and variances. If you don't, your application might be denied or delayed. | Maintained reference to the County Zoning Ordinance for transparency. Simplified language, clarified actions, and made the consequence more explicit. |
All legal complaints must be submitted within 30 days of the incident date to the Office of Legal Affairs, pursuant to the established County Grievance Procedure. Failure to adhere to this timeframe may result in the dismissal of the complaint. | If you have a legal complaint, submit it to the Office of Legal Affairs within 30 days of the incident. Use the County Grievance Procedure. If you don't, your complaint might be dismissed. | Maintained reference to the County Grievance Procedure for transparency. Simplified language, clarified the action required, and made the consequence more explicit. |
Requests for public records must be submitted in writing to the County Records Department in accordance with the Texas Public Information Act. Failure to follow this process may result in delays in obtaining the requested information. | To get public records, write to the County Records Department following the Texas Public Information Act. If you don't, you might experience delays in getting the information you need. | Maintained reference to the Texas Public Information Act for transparency. Simplified language, clarified the action required, and made the consequence more explicit. |
All employees must complete the mandatory annual training sessions on workplace safety as per the Occupational Safety and Health Administration (OSHA) regulations. Failure to attend these sessions may lead to disciplinary actions. | Every year, attend the mandatory workplace safety training sessions required by OSHA regulations. If you don't, you might face disciplinary actions. | Maintained reference to OSHA regulations for transparency. Simplified language, clarified the action required, and made the consequence more explicit. |
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