Other working titles: None
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A point in user’s journey where Travis County hands off the interactions to a third-party solution. This is not a standalone page, but a link to a tool with necessary context.
User |
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Need | To complete steps of their journey to accessing a service online, typically towards the end of the journey. |
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Success |
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Criteria | The CTA is clear. Before the user leaves TCTX, they should have enough information to be successful in the portal. |
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Audience | |
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Collection Name | Internal tools inventory |
Examples |
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Estimated # of |
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Instances | Dozens |
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Ownership |
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Vendor & one department | |
Relationships | Link in the context of a Step-by-Step Process Overview |
Sections
Name of the tool (required)
Context (required)
Description – text that provides additional details about what the tool is and its purpose (required)
Expectation – what the user can expect once they enter the tool (required)
Instructions/guide – what the user needs to do in the tool to achieve their goal (required)
Next steps – what the user needs to do once they’re done in the tool (if applicable)