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Definition: A point in user’s journey where Travis County hands off the interactions to a third-party solution.
User need: To complete steps of their journey to accessing a service online, typically towards the end of the journey.
Success criteria: The CTA is clear. Before the user leaves TCTX, they should have enough information to be successful in the portal.
Collection name: Internal tools inventory
Examples:
Estimated # of instances: Dozens
Ownership: Vendor