Other working titles: Client portal
A point in the user’s journey where Travis County hands off the interaction is handed off to a third-party solutiontool.
This is not a standalone page, but a link to a tool with necessary context.
User Need | To complete steps of their journey to accessing a service online. Often to provide personal data and/or required documents (e.g., to submit an application). |
|---|---|
Success Criteria | Before the user leaves the website (TCTX), they should have enough information to be successful in the portal. The user can be referred back to TCTX as they navigate in the portal. There is no duplicate information on TCTX and the portal – the website is the one source of truth. |
Audience | |
Collection Name | Internal tools inventory |
Examples | |
Estimated # of Instances | Dozens |
Ownership | Vendor & one department |
Relationships | Link in the context of a Step-by-Step Process Overview or Detailed Step |
...