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User Need | To complete steps of their journey to accessing a service online. Often to provide personal data and/or required documents (e.g., to submit an application). |
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Success Criteria | Before the user leaves the website (TCTX), they should have enough information to be successful in the portal. The user can be referred back to TCTX as they navigate in the portal. |
Audience | |
Collection Name | Internal tools inventory |
Examples | |
Estimated # of Instances | Dozens |
Ownership | Vendor & one department |
Relationships | Link in the context of a Step-by-Step Process Overview or Detailed Step |
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